PARTS & SERVICE ADMINISTRATOR – ORTON


Job Title:

Parts & Service Administrator

Company:

Jaylor Fabricating Inc., Orton, ON - not on a bus route (071213 10th Line East Garafraxa)

Company Description:

Global manufacturer of machinery for the beef and dairy industry, located in Orton, Ontario requires versatile individual to fill the role of Parts & Service Administrator


Job Type:

Full Time

Close to Public Transit:

No


Start Date:

Starting as soon as possible

Days:

Monday to Friday

Hours:

40 hour work week


Duties:

  • Deliver an exceptional level of Customer Service and support skills dealing with Product End Users, the Dealer Network and Area Sales Representatives
  • Receive technical service calls from customers and find a mutually acceptable resolution
  • Processing Return Material Authorizations (RMA) to completion
  • Consistent approach and proficiency in utilizing business enterprise and information systems to accurately record, document, and process parts orders
  • Collaborate with other departments as necessary to maintain prompt parts order fulfillment and exemplary level of customer service
  • Provide input and collaborate effectively with Customer Support Team in keeping with our commitment to continue development and improvements.
  • Provide effective communications and reporting to management on key issues

Skills:

  • Strong communication skills, highly organized, strong ability to prioritize
  • Strong familiarity and experience with working in a parts order desk setting and associated inventory and warehouse environment
  • Proficient in order entry, processing parts orders, coordinating shipments, establishment of timelines with appropriate level of urgency
  • Proficient computer skills and knowledge of business ERP systems
  • Must have strong technical/mechanical background and aptitude
  • Knowledge of farm/agricultural equipment a requirement
  • Ability to identify opportunities for improvement; augment and/or enhance parts order process.
  • Must have own transportation

How to Apply:

If interested, please apply by e-mail hr@jaylor.com or by fax: 519-787-0471