Medical Secretary / Receptionist – Guelph


Sept 17, 2021


Oct 21, 2021

Job Title:

Medical Secretary / Receptionist


Baker Street Medical Group

Company Description:

The Medical Secretary / Receptionist is a permanent part-time position, responsible for assisting in all front office tasks. This individual will be a member of a dynamic family Physician’s office. This position requires a professional and ethical manner with all patients, family members, visitors, coworkers and Physician’s whether in person or over the phone. This position requires confidentiality in all matters.

Job Type:

Full Time

Close to Public Transit:


Start Date:



Medical Secretary: 1. Answer phone lines and triage calls appropriately; book or reschedule appointments for all six physicians and applicable Family Health Team staff. 2. Ask for direction when unsure of where or how to book, and understanding when further triaging in required by a medical staff member. 3. Document and communicate messages in a clear and concise manner. 4. Assist in the completion of insurance forms, requests for information, chart transfers etc. 5. Third Party Billing (i.e. patient invoices, insurance requests, WSIB, etc.). 6. Assist in all ‘secretary messages’ on PSS Message Board to ensure timely follow up and completion. 7. Maintain a clean and organized workspace, front office and reception area while following all Public Health and Safety Guidelines. 8. Ensure supplies and equipment are in working order and well stocked (i.e. printers, supply cupboards, etc). 9. Assist with the input of scans and faxes to patient EMR. 10. Flexible schedule, willing to work after hours on call clinics when required. 11. Other tasks as required. Job Description Medical Secretary / Receptionist at Baker Street Medical Group E. INTERPERSONAL ABILITIES & SKILLS: 1. Ability to function effectively and efficiently both independently and as a member of the team to meet the needs of the office in a positive manner. 2. Ability to organize a wide range of job responsibilities and prioritize tasks to ensure completion in a timely fashion. 3. Acknowledge limitations in knowledge, judgment and skills and functions within those limitations. Ask for assistance when required. 4. Recognize problems or concerns and address these issues with management in a timely and positive fashion. F. DOCUMENTATION & COMMUNICATION: 1. Maintain accurate and concise documentation of encounters, including telephone conversations with patients, office encounters, specialist information etc. 2. Ability to communicate effectively in both written and verbal format with all members of the team. 3. Triage patient telephone calls and questions using problem solving skills, and understanding when a message needs to be passed though to Nursing Staff or Physician for further direction. 4. Listen and respond appropriately when interacting with patients and their families, coworkers and colleagues within the medical field. 5. Demonstrate an openness to accept changes that support quality of care, improve office workflow and a willingness to learn new skills.


1. Some practical experience in a medical environment is preferred. 2. Balance team and individual responsibilities in order to contribute to the ongoing development of a positive team spirit and work environment. 3. Be prepared to contribute in a positive manner to problem solving. 4. Open to accepting additional duties and responsibilities in a positive manner. 5. Monitor own work to ensure quality is maintained. Overall, the Medical Secretary / Receptionist demonstrates a commitment as a member of the health care team to the vision and values of Baker Street Medical.

How to Apply:

Applicants are invited to submit their cover letter and resume via email to We thank all applicants however only those selected for an interview will be contacted.


This position requires the successful applicant to be fully immunized against COVID-19 and adhere to all Public Health and Safety guidelines.