IT Network Analyst, Full-Time – Acton, ON
June 7, 2022
July 7, 2022
IT Network Analyst
Superior Glove Works Ltd.
Who we are: For over 100 years, Superior Glove Works Ltd. (Superior Glove) has led the industrial safety market in the design and manufacture of innovative, high-quality gloves and sleeves. Based out of Acton, Ontario in Canada, Superior Glove has grown from humble beginnings to a global contender with facilities all over the world and a product offering of over 3,500 different gloves and sleeves. Superior Glove offers leading-edge safety gloves and sleeves to protect against a multitude of hazards including cuts, impacts, punctures, abrasion, heat, and cold. Who we are looking for: Do you put people first? Are you passionate about creating a great product experience for customers? Are you innovative? A self-starter? Adaptable? Like to have fun? You could be part of the Superior Glove Works team! If you have superior communication skills, are a highly analytical, innovative and motivated individual with the ability to provide appropriate business solutions, please read on! If you consider yourself to be a positive individual that embraces innovation and enjoys supporting teams throughout the implementation process of new projects and programs, this may be the role for you! Superior Glove Works Ltd. is currently seeking an IT Network Analyst to work out of its global headquarters located in Acton, ON, Canada. You will be responsible for supporting all our SGW locations, including Acton ON, Point Leamington NFLD, Springdale NFLD, Honduras, Cheektowaga NY, and Edmonton AB. This role supports the standard hours of business from 8:00am to 5:00pm EDT/EST. This position requires on-call after-hours rotational support, for scheduled maintenance and monitoring, and infrastructure emergencies.
Number of Positions:
Close to Public Transit:
Monday - Friday
This role supports the standard hours of business from 8:00am to 5:00pm EDT/EST. This position requires on-call after-hours rotational support, for scheduled maintenance and monitoring, and infrastructure emergencies.
Why work for us? • Listed as one of Canada’s Best Managed Companies, past 9 consecutive years. • 2020 and 2021 awarded SME, part of the top 100 employers in Canada! • 2021 Excellence Award as one of Canada’s Safest Manufacturing Employers • Environmental Excellence Award 2017, Community Excellence Award 2020 for Halton Hills. • Health, Dental and Extended Benefits • Group RRSP Plan, Employee Assistance and Education Assistance Programs • Join our online company Recognition Program, gain access to fantastic rewards • Enjoy Fresh fruit Mondays, Snack Box and subsidized coffee program, • Access to our on-site fitness equipment, “Grab and Go” bikes, game room, and more • As part of the “family” you can join in on our community involvement, staff lunch adventures, annual barbeques and much more! We are a family owned and operated company meeting international standards by “Improving Occupational Hand Protection through Innovation”
Job/Position Summary: Reporting to the IT Infrastructure Manager, the IT Network Analyst will support the design, planning, operation, security, and day to day management of our organization's network, routers, switches, firewalls, servers, storage, backup, operating systems, core applications, network connected devices and all data communications. This role includes the ability to ‘wear any hat’ to jump in and help team members resolve end user requests. This is a tremendous opportunity for a driven, dynamic, and enthusiastic individual looking for a career with a growth-oriented and successful company. If you are up to the challenge, we want to hear from you! Responsibilities: • Responsible for the maintenance and monitoring of server, backup and network support with a strong understanding of VMWare, Active Directory, Office 365 Administration, Windows 10, MDM Solutions, Telecom systems, Veenam and Cloud based solutions • Acts an escalation point for Level 2, 3 and 4 Help Desk tickets, reviewing requirements, and resolving requests as assigned • Monitor critical network and system components for failures and performance degradation with a good understanding of cybersecurity, backups, disaster recovery tools and strategies • Ability to work with end users in a clear and professional manner and advise end users and management in order to deliver solutions • Aptitude to work with customers and software developers on cross-functional teams • Acts as a liaison within the IT team to help bring tasks to a close in a timely manner • Ability to provide clear, concise technical documentation of issues in applicable data systems (i.e. Jira, and creating documentation such as a network topology) • Responsible for business IT requests, such as setting up new hire equipment, providing IT onboarding instructions, preparing hardware, establishing software accounts, and moving equipment during internal office relocations • A system administrator for key applications, maintaining the backend configuration administrator console and user access rights • Reinforce implementation of new processes & systems and support with Change Management initiatives • Responsible for participating in IT projects and support tasks primarily focused on server, backup, telecom, network, disaster recovery, business continuity or security support
Qualifications & Requirements: • Post-secondary Computer/Systems Diploma and/or Degree • Minimum 3 years of experience in an IT Network Support role • Experience in a support role educating and training end users (i.e. Office 365, Teams, SharePoint and SaaS applications) • Good communication skills - verbal/written • Able to work in highly collaborative atmosphere with team members and 3rd parties to deliver solutions • Ability to problem solve technical issues with a strong sense of urgency • Strong record keeping/documentation skills with an ability to securely protect and maintain confidentiality of personal data • Strong decision-making skills regarding ticket prioritization and assignment • Must possess strong interpersonal skills for working with team members and internal customers • Valid passport and driver’s license with satisfactory driving record • Follow and adhere to company’s policies and procedures • The following certifications are considered an asset but are not required to apply: 1. Cisco Certified Networking Professional (CCNP) 2. Cisco Certified Networking Associate (CCNA) 3. Cisco Certified Internetwork Expert (CCIE) 4. CompTIA Network+
How to Apply:
Please send your resume and cover letter with “IT Network Analyst” in the subject line. Apply Now: https://www.superiorglove.com/careers/# Superior Glove strives to create a respectful, accessible, and inclusive work environment. Upon individual request, the company will endeavor to remove any barrier to the hiring process to accommodate candidates with disabilities.