CUSTOMER SERVICE REPRESENTATIVE – WATERLOO


Job Title:

Customer Service Representative

Company:

Crawford

Company Description:

Why Crawford? We believe in leading by example – at work and in our communities. We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in mission, vision and values. Learn more at www.crawfordandcompany.com   In addition to a competitive salary, Crawford offers you:

  • Career advancement potential locally, nationally and internationally. Crawford & Company has more than 700 locations in 70 countries
  • On-going training opportunities through every stage of your career
  • Strong benefits package including Registered Pension Plan; health, dental, and life insurance; employee stock purchase plans; tuition reimbursement and so much more.


Job Type:

Part Time

Close to Public Transit:

No


Days:

Evening and weekend shifts only

Hours:

Minimum of 20 hours per week

Compensation:

$16/hr


Duties:

This is an evening and weekend position. The successful applicant will act as the initial contact for client and customer inquiries. A Customer Service Representative is responsible for the intake of new claims, primarily auto and property claims. This includes documenting new claim details on behalf of insurance companies, providing the insured with immediate assistance required at the time of the call, and assigning new claims to the appropriate insurance company. The shifts can be anytime from Sunday to Sunday between the hours of 4pm-1am. We have a multitude of flexible shift options with built in incentives that create win-win schedules for our clients and our employees.

Skills:

  • Excellent verbal, written, and interpersonal communication skills
  • Evening and weekend availability required
  • Strong computer skills including Office 365 or Office 2013 and a willingness to learn new programs/systems
  • Attention to detail and ability to work in a fast-paced work environment
  • A flexible team player with strong problem solving abilities and commitment to quality
  • Previous Call Centre experience is an asset
  • Previous Customer Service experience is an asset
  • Bilingual (French/English) is an asset
  • Past experience in customer service, client service, contact centre representative, call centre agent, claims intake specialist and administration is considered an asset
  • part-time hours

How to Apply:

Apply on-line: https://canada-crawco.icims.com/jobs/9781/ca--client-service-representative/job     We thank all applicants, but only those selected for an interview will be contacted.

Notes:

Our Culture:   People taking care of people. It’s that simple. At Crawford & Company, we treat our clients’ policyholders like our own, helping to restore and enhance lives, businesses and communities at all points of the claims management process. Combining a legacy of nearly 80 years of unmatched experience with global capabilities and industry-leading technology, Crawford is at the forefront of change, while also staying firmly rooted to our commitment to putting people first. We are guided by our collective value system: RESTORE. At Crawford, we:

  • Respect our culture of integrity and ethical behavior, while embracing the unique talents of the individual and encouraging an ownership mentality among everyone.
  • Are Empowered to advance the company mission and take ownership of our individual career progression.
  • Promote Sustainability through a corporate culture in which employees are good stewards of their communities.
  • Emphasize Training and an environment where employees continually seek and share knowledge and are engaged and satisfied with their work.
  • Are One Crawford, embracing a global mindset that’s inclusive, agile, mission-focused, and customer-focused.
  • Give Recognition, participating in an environment where people are rewarded for jobs well done.
  • Embody an Entrepreneurial Spirit, sharing a passion to succeed, innovate, and outpace our competitors.
Additional Information: We thank all applicants for their interest in Crawford & Company however, only those selected for an interview will be contacted. Crawford is an Employment Equity employer.   Crawford is strongly committed to diversity within its community. We welcome applications from visible minority group members, women, Aboriginal people, persons with disabilities, members of sexual minority groups and others who may contribute to the further diversification of ideas. We encourage freedom of association, fair compensation and labour practices and avoid child labour.   Crawford is committed to identify and remove any discriminatory policies and practices found in the recruitment, selection and hiring, promotion, training, retention and termination of employees in all levels and categories of employment. In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Crawford’s own policies, a request for accommodation will be considered throughout the hiring process.   Applicants are required to provide their accommodation needs in advance and submit adequate documentation to support their request for accommodation in the assessment process and/or to perform the essential duties of the posted position. If you have an accommodation need, please email resumes@crawco.ca as soon as possible to make appropriate arrangements.