CUSTOMER SERVICE – GUELPH

Duties:

The ideal candidate will have:

• Retail sales experience
• Strong computer skills
• Able to lift 40 to 50 + pounds regularly
• Friendly and professional appearance
• Willingness to think outside the box (or inside it!) in order to problem solve
• As well as some management experience.
• In an ever-changing environment, our best candidate will be able to think on their feet to identify any potential issues and resolutions, problem solve and communicate effectively to both other employees and our clients.

We are optimally looking for someone who is proficient in social media platforms, outlook, and the Microsoft suite; Additional program knowledge is an asset. Extensive computer skills are a must. The ability to thrive in a fast-paced, multi-tasking environment while maintaining professionalism is a focus and having a friendly attitude toward our long term and potential clients will be key. Responsibilities- including, but not limited to:

• Answering phones and emails professionally and accurately
• Packing, processing, and shipping national and international packages
• Informing clients of promotional events and potential cross selling features to their benefit
• Quoting, printing, and finishing print jobs
• Processing point-of-sale transactions and balancing end of day till
• Tidying, vacuuming, stocking supplies, and placing service calls as necessary
• Faxing, copying, and scanning on demand for clients