CUSTOMER EXPERIENCE REPRESENTATIVE – MOUNT FOREST


Job Title:

Customer Experience Representative

Company:

Yardistry Limited

Company Description:

https://www.yardistrystructures.com/ Yardistry manufactures innovative projects that provide creative solutions to traditional landscape elements such as rooms, privacy, seating and entry.


Job Type:

Full Time

Close to Public Transit:

No


Start Date:

January 11, 2021

Days:

8 hour shift; *weekends (The job will require you to work on weekends between April and August on rotating day shifts.)


Duties:

  • As the primary point of contact for our customers, each member of our customer experience team provides exemplary customer service by addressing all customers promptly, professionally and efficiently
  • As a member of our customer experience team you will be responsible for: creating a positive customer experience through the entire product life cycle; from presales questions through installation and warranty concerns
  • Delivering exceptional service by providing professional, attentive and accurate product and company knowledge to all customers
  • Accurately identifying addressing the customers’ needs in a timely manner
  • Providing clear, concise, and accurate information via online chats, emails and telephone
  • Receiving and processing part replacement orders for customers

Skills:

  • Excellent written and oral communication skills are required
  • Ability to keep calm and manage difficult situations
  • Must have strong problem solving and creative thinking skills
  • Ability to work as a team member
  • Ability to bring a positive attitude and desire to help customers
  • Bilingual would be considered an asset (English/French, English/Spanish)
  • Customer Service: 1 year experience required

How to Apply:

Email cover letter & resume to: floft@2nchance.ca with Customer Experience Rep - Yardistry in subject line. We thank all applicants but only those selected for an interview will be contacted.

Notes:

COVID-19 Precaution(s):

  • Remote interview process
  • Personal protective equipment provided or required
  • Social distancing guidelines in place
  • Virtual meetings
  • Sanitizing, disinfecting and cleaning procedures in place
  • Work remotely, occasionally