Clinical Administrative Support – Fergus


March 10, 2022


April 10, 2022

Job Title:

Clinical Administrative Support


Upper Grand Family Health Team

Company Description:

Upper Grand Family Health Team Position: Clinical Administrative Support, Three-Year Contract Position Fergus, ON Full-time The Upper Grand Family Health Team (UGFHT) offers the opportunity to join an innovative, community-based primary health care team serving the Arthur, Fergus, and Elora areas. We are looking for a talented team player to join us as we continue to provide a model of excellence in rural primary health care. Position Summary The Clinical Administrative Support is a new position that will support Upper Grand FHT clinical teams by streamlining intake for individual services and programs. This role and its responsibilities will develop over time. The successful candidate will report directly to the Executive Director.

Job Type:

Full Time

Close to Public Transit:


Start Date:



Hours of work will be 9:00am – 5:00pm


Responsibilities • Support development of this new position including refining referral and intake process • Facilitate initial screening and provide other resources when necessary, including: o Assessing patient needs and available resources o Identifying situations that warrant fast-tracking or referral to external services, conducting risk assessments o Obtaining all relevant information from clients and booking initial appointments o Coordinating individual or group programming as assessed, and supporting access to other UGFHT services where possible or appropriate o Supporting clients’ navigation of other community and health services o Providing information to client’s regarding the services offered at the UGFHT • Support administrative assistant as the initial point of contact at the UGFHT for new requests/referrals for FHT services • Provide referral information for other community resources/services as appropriate to the client’s situation • Coordinate intake availability of clinicians and assign new cases as per agreed-upon processes • Provide administrative support and back up to the Administrative Assistant • Assist in quality and process improvement initiatives • Provide feedback in the development and evaluation of policies and procedures as requested • Provide input to management and clinical teams regarding patterns in client intake to support program development and enhancement • Document and maintain clear records of all patient interactions • Help identify service gaps for individuals or groups • Works closely with Manager, Quality and Programs • Other duties as required Skills and Abilities • Time management abilities to effectively set priorities and complete tasks within agreed upon timeframes • Strong interpersonal skills • Ability to keep confidential all information regarding clients, patients, health care providers, employees, business operations and clinic/team functioning • Organizational ability to prioritize a wide range of job activities with accuracy and speed • Compassionate written and verbal communication skills which reflect the ability to work well in a team environment while maintaining respect and attentiveness to clients and fellow team members • Problem solving skills to identify and effectively solve problems and to help clients and team members solve problems • Ability to comfortably and respectfully raise issues with other team members and participate in resolving them • Ability to provide clear and timely communication with other healthcare and social service providers • Ability to deal with people in distress, de-escalation skills


Requirements • Successful completion of grade 12, plus completion of a minimum of one-year post-secondary program • Strong administrative skills • Minimum 3 years of relevant experience • Experience working with, and knowledge of the local health care system and community resources • Demonstrated ability to listen effectively and to build working relationships with clients, and with other team members • Proven ability to work in a collaborative team with a patient-centered approach • Excellent analytical, organization and decision making skills • Ability to work independently, self-directed and highly motivated • Ability to multi-task, prioritize and manage time effectively in a fast-paced environment • Flexibility to accept changes in job activities and responsibilities • Experience working in an EMR (e.g., Telus PSS) an asset • Valid Ontario Drivers’ License and access to own reliable vehicle required • Vulnerable Sector Check required • Proof of Covid-19 vaccination required

How to Apply:

How to Apply: Interested candidates should submit a cover letter and résumé to: Nicole Bird, Manager, Human Resources & Administration Upper Grand Family Health Team Trailside Medical Centre 107-6420 Beatty Line N, Fergus ON N1M 2W3 Fax: (519) 843-7386


The UGFHT is committed to providing a barrier-free environment for all our clients/customers, employees, job applicants, suppliers, and any visitors who may enter our premises, access our information, or use our services. As an organization, we respect and uphold the requirements set forth under the Accessibility for Ontarians with Disabilities Act (2005), and its associated standards and regulations. Accommodation will be provided in all parts of the hiring process as required under The UGFHT’s Employment Accommodation policy. Applicants with needs that require accommodation are encouraged to contact our Manager, Human Resources & Administration at (519) 843-3947 extension 100. We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.