Bilingual Sales & Service Coordinator – (1002063xWHBSAGTA) – Toronto, ON


June 7, 2022


July 2, 2022

Job Title:

Bilingual Sales & Service Coordinator, Whirlpool Corporation


Acosta - Shelf Facing

Company Description:

A little bit about us… Acosta is the sales and marketing powerhouse behind the most recognized brands with a proven track record for top retailers across the U.S. and Canada. We offer flexible services that maximize efficiency. Acosta has the talent and technology to construct data-driven strategies; the reach and relationships to execute against those strategies; and the tools to monitor, track and optimize metric-based results for clients and retailers. In this role you will be dedicated to supporting, Whirlpool Corporation, the world’s leading kitchen and laundry appliance company. Whirlpool’s brand portfolio includes Whirlpool, Maytag, KitchenAid, and JennAir. DISCLAIMER: Acosta/ Mosaic North America is an Equal Opportunity Employer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Mosaic reserves the right to modify all or part of any job descriptions at its discretion in order to meet and or exceed the needs of the business. We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs, to the extent required by law By submitting your application you agree with and accept the Acosta Privacy Statement and Terms of Conditions. US: Canada:  

Number of Positions:


Job Type:

Full Time

Close to Public Transit:


Start Date:



What can we offer in return? We have a friendly, supportive team with a coaching and mentoring environment with opportunities for future career development in the appliance industry. Great benefits you’d expect from a business the size of Acosta including a comprehensive total rewards benefits package: Paid training program (from the comfort of your home) Health and Dental benefits Company matched retirement savings plan Opportunities to grow within the company Plus, surprise perks you'll love! We are considering applicants as they apply, please don’t delay in submitting your application.


In this role you will: Provide sales, service and product support to Consumers, Retail Sales Associates and Trade Partners Support Trade Partners and the Whirlpool Service Technician team with parts and service inquiries Process field stock maintenance and part orders Helping consumers update their profiles in eCRM and register their products Educating consumers about their manufacturer’s warranty and explaining the benefits of purchasing an Extended Warranty Plan with the intent of making a sale. Support the day-to-day activity of an online product knowledge platform Maintain a high level of professional communication with internal and external stakeholders Resolve problems and action to be taken and then communicate them quickly and clearly Enhancing current SOPs and creating new processes, as required Support ongoing projects as required  


Experience to be successful in the role: Proficient in English and French (written and verbal) 1-2 years’ experience in a customer service role Experienced in appliances and consumer electronics, considered a bonus Post-Secondary Education, preferred Superb communication skills, both written and verbal Must be available to work shifts: Weekend shift (2x/month) Evening shifts (12:00 pm- 8:00 pm) Proven experience using Google Suite and/or Microsoft and be comfortable at using multiple network applications to source information. Must be comfortable completing a criminal background check and providing proof of Covid Vaccination Status This position requires candidates to be fully vaccinated against Covid-19 prior to the start date of the position, as defined by local and state governing bodies or the Centers for Disease Control and Prevention (CDC). Candidates who cannot be vaccinated for medical or religious reasons can request an accommodation by completing the “Accommodation Request Form” (available from Human Resources).

How to Apply:

Apply Online:  


What are we looking for? Our business is growing and we’re looking for a Bilingual Sales & Service Coordinator! Representing Whirlpool Corporation, you will play a critical role in providing product knowledge and sales support directly to Consumers, Retail Sales Associates, and Trade Partners. We are looking for highly motivated individuals, who are stellar at verbal and written communications and have strong attention to detail. If this is the role for you, we would love to have you join our team!