Bilingual Customer Service Representative (Job B-193) – Guelph, ON


June 3, 2022


June 12, 2022

Job Title:

Bilingual Customer Service Representative (Job B-193)


Ontario Universities’ Application Centre (OUAC)

Company Description:

Located in Guelph, the processes applications for admission to undergraduate, law, medical, rehabilitation sciences and teacher education programs for Ontario’s universities. We provide a progressive and supportive working environment for our employees, along with a competitive salary and comprehensive benefits. Read more about the OUAC and our total rewards and compensation program. The OUAC values equity, diversity and inclusion and believes that every person has a right to equal treatment. We are strengthened by diverse backgrounds, perspectives and experiences. We have equitable and accessible employment practices, based on the principles specified in Ontario legislation (Human Rights Code and Accessibility for Ontarians with Disabilities Act [AODA]). Accommodations for job applicants with disabilities are available upon request.   Hours of Work

Number of Positions:


Job Type:

Full Time

Close to Public Transit:


Start Date:

June 2022


Monday through Friday, days


8:30 am to 4:30 pm, 35 hours per week Additional hours may be necessary during peak periods


Job type: Salaried 1-year contract with benefits


Job Responsibilities Providing phone and email support to applicants Providing internal administrative support Qualifications Sought Excellent oral and written communication skills in English and French Minimum 2 years’ experience in a customer service environment Postsecondary education Efficient internet and computer skills Knowledge of the Ontario university system is a definite asset If you are bilingual, willing to learn and eager to play a supporting role in helping people start a new chapter in their life, we would love to hear from you!


Abilities/Skills Ability to absorb and retain large amounts of information Effective listening and speaking skills; diplomacy, tact, patience and professionalism are essential Ability to explain complex processes and procedures in a clear, concise and consistent manner Strong organizational and analytical skills Ability to work in fast-paced environment      

How to Apply:

Qualified applicants are invited to apply to “Job B-193” via email by midnight on June 12, 2022 to: Submit your cover letter and resumé as 1 file (PDF preferred). We thank all applicants for applying; however, only candidates selected for an interview will be contacted.