Account Support Representative – Listowel


Oct 22, 2021


Nov 17, 2021

Job Title:

Account Support Representative



Company Description:

Spinrite is the largest craft yarn and sewing thread company in North America. As an industry leader focused on driving growth and execution excellence, Spinrite is looking for an Account Support Representative to support our Sales team. Reporting to the Key Account Manager, the Account Support Representative will be responsible for a broad range of customer service duties including communications, problem solving and data-entry.

Job Type:

Full Time

Close to Public Transit:


Start Date:



• Monitors orders being filled, reviewing inventory and alerting the customer or sales manager to any stock shortages. • Receive and respond to phone calls, voice mail, e-mail, fax, web site and letters in a timely manner. • Establish and maintain good customer rapport and build relationships with retail buyers and international distributors. • Respond to questions from customers in a timely manner; elevate any concerns to the sales manager if required. • Promote the company and products to customers, providing product knowledge and support. • Process letters from customers. • Enter information into our and customer databases. • Publish weekly and month customer service reports as required. • Perform tracing and tracking of shipments. Address shipping concerns. • Perform other duties as assigned and support other departments as required.


• Strong computer skills in applications including: o Microsoft Office Word. o Excel – Intermediate level. o Visual – or related MRP experience. o VX Explorer or related software. • Secondary school diploma. • 2 – 3 years of relevant work experience in customer service. • Exceptional verbal and written communication skills. • Independent worker, motivated, self-starter. • Knowledge of product base is an asset. • Attention to detail is critical.

How to Apply:

To apply for this role, please submit a resume and cover letter by applying through by no later than November 17th, 2021.